Versand

This Shipping Policy applies to orders placed through boogdazeg.shop.

Free Standard Shipping

Standard shipping is free for all orders accepted through boogdazeg.shop. No minimum order value is required unless a product page or checkout notice expressly states a legally valid restriction before the order is submitted.

Optional expedited, premium, insured, or special-delivery services may incur a charge if offered. Any such charge will be displayed before the order is submitted.

Order Processing

Orders may require processing, verification, picking, packaging, and handover to the carrier before transit begins.

Orders are normally processed on business days. Saturdays, Sundays, and public holidays are not business days. Payment verification, address clarification, fraud checks, product availability, or unusually high order volumes may affect processing.

The customer will receive an order confirmation at the email address supplied during checkout. A shipping confirmation or tracking number may be sent once available.

Estimated Delivery Time

The estimated total delivery time for free standard shipping is 15–20 days after the order is accepted.

The 15–20-day estimate includes ordinary order processing and carrier transit under normal conditions. Unless expressly stated otherwise, “days” means calendar days.

The estimate is not intended to restrict any mandatory statutory delivery deadline or consumer remedy.

Delivery Delays

Delivery may occasionally be delayed by circumstances such as:

• carrier congestion;
• severe weather;
• customs inspection;
• transport disruption;
• public holidays;
• inaccurate or incomplete delivery information;
• remote-area delivery;
• security or payment verification;
• governmental measures;
• force-majeure events; or
• circumstances outside our reasonable control.

We will use reasonable efforts to communicate a material known delay and, where possible, provide a revised estimate.

A delay does not remove rights available under mandatory consumer law. Where the legal requirements are met, a consumer may set an appropriate additional delivery period and may terminate the contract if delivery is not completed within that period. No additional period is required where applicable law provides otherwise, including where timely delivery was expressly essential.

Shipping Destinations

Available destinations are determined by the countries and regions shown at checkout. If checkout does not accept a delivery destination, we cannot accept the order for that destination through the website.

We may decline an order before acceptance where delivery is unavailable, prohibited, unsafe, or commercially impracticable. Any payment collected for an unaccepted order will be reimbursed.

Delivery Address

Customers must provide a complete and accurate delivery address.

Contact info@boogdazeg.shop immediately if an address must be corrected. We cannot guarantee that an address can be changed after processing or dispatch.

If delivery fails because the customer supplied an inaccurate or incomplete address, refused delivery without lawful justification, or failed to collect the parcel after reasonable notice, we may recover reasonable additional costs to the extent permitted by law. Mandatory withdrawal and warranty rights remain unaffected.

Tracking

Tracking is provided where supported by the selected carrier and service. Tracking information may take several days to update after dispatch.

A lack of tracking updates does not necessarily mean that the parcel is lost. Contact info@boogdazeg.shop if tracking remains unchanged for an unusually long period or the estimated delivery period has passed.

Split Shipments

Items from the same order may be shipped separately because of availability, packaging, or fulfilment arrangements.

Split shipments do not create additional standard shipping charges. If parcels arrive separately, the customer should use each tracking number supplied.

Customs, Import VAT, and Duties

Where an order crosses a customs or tax border, customs processing may affect delivery time.

Any customs duty, import VAT, brokerage charge, or similar fee will be handled as disclosed at checkout and as required by applicable law. We will not impose an undisclosed mandatory charge after the order is placed.

Customers should not be required to pay a charge that the store expressly represented as included in the checkout total.

Risk of Loss

For consumer purchases, risk generally transfers when the customer or a third party designated by the customer, other than the carrier, takes physical possession of the goods.

If the customer independently commissions a carrier not offered by us, different statutory risk rules may apply.

Lost Parcels

If a parcel has not arrived after the estimated delivery period, contact info@boogdazeg.shop with the order number.

We may ask the carrier to investigate. Customers must reasonably cooperate with the investigation, but such cooperation does not remove mandatory rights.

If the parcel is confirmed lost before risk has passed to the customer, we will provide an appropriate statutory remedy, which may include replacement or reimbursement.

Damaged Parcels

Where possible, note visible transport damage with the carrier and photograph the outer packaging, shipping label, and affected product.

Contact info@boogdazeg.shop promptly. Failure to report damage to the carrier immediately does not by itself remove a consumer’s statutory rights.

Delivered but Not Received

If tracking states that a parcel was delivered but you cannot locate it:

• check the delivery location and safe place;
• ask household members or neighbours;
• review carrier notices;
• contact the carrier; and
• contact info@boogdazeg.shop.

We will review the available delivery evidence and assist as reasonably required. A carrier scan alone does not override mandatory rules concerning proof of delivery and transfer of risk.

Incorrect or Missing Items

Contact info@boogdazeg.shop if an order contains an incorrect item or is incomplete. Include the order number and, where reasonably possible, photographs of the parcel, shipping label, packaging, and items received.

We will investigate and provide an appropriate remedy under the contract and applicable law.

Order Cancellation

Contact info@boogdazeg.shop as soon as possible if you wish to cancel an order before dispatch. Cancellation cannot be guaranteed after processing begins.

The inability to stop dispatch does not remove a consumer’s statutory right of withdrawal where that right applies.

Contact

For shipping questions, contact:

Email: info@boogdazeg.shop