Widerrufsrecht

This Return and Refund Policy applies to purchases made through boogdazeg.shop.

Statutory Right of Withdrawal

If you are a consumer, you generally have the right to withdraw from an eligible distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days after:

• the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods;
• for multiple goods ordered in one order and delivered separately, the day on which you or your designated third party acquires physical possession of the last item;
• for goods delivered in multiple lots or pieces, the day on which you or your designated third party acquires physical possession of the final lot or piece; or
• for regular deliveries over a defined period, the day on which you or your designated third party acquires physical possession of the first item.

To exercise your right of withdrawal, you must inform us of your decision through an unequivocal statement before the withdrawal period expires.

Send your withdrawal notice to:

Email: info@boogdazeg.shop

You may use the model withdrawal form below, but its use is not mandatory. Sending the notice before the deadline is sufficient to meet the withdrawal period.

Effects of Withdrawal

If you validly withdraw from the contract, we will reimburse payments received from you for the withdrawn goods, including the cost of our least expensive standard delivery method offered for the original order.

Because standard shipping offered by boogdazeg.shop is free, no original standard shipping charge will normally be included in the reimbursement.

We are not required to reimburse additional costs resulting from your choice of a delivery method more expensive than our least expensive standard method.

We will issue the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or until you provide evidence that you sent them back, whichever occurs first.

Unless expressly agreed otherwise, reimbursement will be made using the same payment method used for the original transaction. You will not be charged a reimbursement fee by us.

Returning Goods

After notifying us of your withdrawal, contact info@boogdazeg.shop for the applicable return instructions and return destination.

Goods must be sent back without undue delay and no later than 14 days after you notify us of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period expires.

Do not return goods to an address shown on the parcel, shipping label, or carrier tracking page unless we have expressly confirmed that address as the correct return destination. Goods returned to an unauthorised address may not be received or correctly assigned to your order.

Unless the goods are defective, damaged, incorrect, or otherwise non-conforming, the customer bears the direct cost of returning the goods.

You are responsible only for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. You may inspect goods in a manner comparable to an inspection in a physical retail shop.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply, where legally permitted, to:

• goods made to the customer’s specifications or clearly personalised;
• sealed goods unsuitable for return for health-protection or hygiene reasons if unsealed after delivery;
• goods that are liable to deteriorate or expire rapidly;
• goods that, due to their nature, become inseparably mixed with other items after delivery;
• sealed audio, video, or software products after the seal has been removed;
• newspapers, periodicals, or magazines, except subscription contracts;
• digital content not supplied on a tangible medium after performance has begun with the consumer’s prior express consent and acknowledgement of the loss of the withdrawal right; and
• other goods or services excluded from withdrawal under applicable law.

An exception applies only when its legal requirements are satisfied.

Voluntary Returns

Unless an additional return period is expressly stated on the product page or in a written promotion, boogdazeg.shop does not provide a voluntary return period beyond the statutory rights described in this policy.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, contact info@boogdazeg.shop as soon as reasonably possible.

Include:

• your order number;
• a description of the issue;
• clear photographs or video showing the item, packaging, and shipping label when reasonably possible; and
• any other information reasonably needed to assess the claim.

Failure to provide photographs does not remove mandatory statutory rights where other evidence is sufficient.

Depending on the circumstances and applicable law, we may arrange repair, replacement, completion of the delivery, price reduction, contract termination, or reimbursement. We will cover reasonable return costs where the return results from a valid claim involving defective, damaged, incorrect, or non-conforming goods.

Statutory Warranty Rights

The statutory conformity and warranty rights available under German law remain unaffected. The limitation of a voluntary return programme does not restrict claims relating to defective or non-conforming goods.

Consumers may have statutory rights where goods do not conform to the contract, including rights to subsequent performance and, where the applicable requirements are met, price reduction, withdrawal from the contract, or damages.

Lost Return Shipments

Customers should use a traceable return service and retain proof of dispatch. We are not responsible for return parcels lost before reaching the designated return location, except where the loss is legally at our risk or the return method was arranged or provided by us.

Exchanges

We do not guarantee direct exchanges. Where appropriate, an exchange may be processed as a return followed by a new order. Statutory remedies for non-conforming goods remain unaffected.

Refund Processing

Once approved, refunds are submitted to the original payment method. Banks and payment providers may require additional time to display the refund. This processing time is controlled by the payment provider and is not part of our internal refund-processing period.

If an approved refund has not appeared after a reasonable period, contact your payment provider and then contact info@boogdazeg.shop.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To: boogdazeg.shop
Email: info@boogdazeg.shop

I hereby give notice that I withdraw from my contract for the purchase of the goods identified in this message.

I will provide my order number, the goods concerned, the order date, the date on which the goods were received, my name, my postal address, and the date of my withdrawal notice in the email.

The customer’s signature is required only if this form is submitted on paper.